WHITE PAPER - Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  Consumer Market | Customer Service Best Practices | ERP | Inventory Management | Inventory Management Software | Service Level Management | Supply Chain Management

WHITE PAPER - Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.
Posted: May 14, 2012 | Published: September 30, 2011


Topics:  Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management | Business Service Management | Business Service Management Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Service Level Management

WHITE PAPER - This white paper highlights the benefits of leveraging a cloud management system that seamlessly integrates with your service catalog to accelerate service delivery times. Learn how this platform simplifies cloud infrastructure with automation and tight synchronization with the CMDB.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  Cloud Computing | Cloud Management | IT Service Management | Private Cloud | Server Virtualization | Service Level Management | Workload Automation

WHITE PAPER - This essential resource explores how a unified cloud management platform can help you monitor, optimize and streamline IT operations to accelerate service delivery and maximize resource utilization.
Posted: May 8, 2012 | Published: May 8, 2012


Topics:  Cloud Computing | Cloud Management | IT Services | Private Cloud | Service Level Management | Workload Automation

WHITE PAPER - Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations. Check out this brief white paper to learn how to build a better SLA for your organization.
Posted: May 1, 2012 | Published: December 31, 2010


Topics:  Data Recovery | Data Security | Disaster Recovery | Disaster Recovery Planning for Virtual Environments | Downtime | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Read this paper to get an understanding of the application performance management (APM) challenges specific to public, private and hybrid clouds, and view analyses of solutions designed to address them. Learn how to gain a comprehensive view of your cloud applications so you can ensure the highest possible service levels.
Posted: April 27, 2012 | Published: January 31, 2012


Topics:  Application Performance Management | Application Performance Management Software | Hybrid clouds | Infrastructure as a Service (IaaS) | Private Cloud | Private cloud computing | Public Cloud | Public cloud computing | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Best Practices | Change Management | IT Management | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - A good business process management (BPM) program enables your organization to scale your processes to deliver the most value to your business. Read this white paper to learn how to establish a solid foundation for BPM in three simple steps.
Posted: March 21, 2012 | Published: March 20, 2012


Topics:  Business Process Management | Business Process Management Software | Business Processes | Service Level Management | SLA

WHITE PAPER - While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Process Management | Business Processes | IT Service Centers | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - Every company wants to maximize its network resources, but doing so can be tough when struggling with traffic floods, malicious users, or underperforming applications.  Riverbed® Stingray™ Traffic Manager helps guarantee service levels for your important users by prioritizing key transactions and much more.
Posted: November 9, 2011 | Published: November 9, 2011


Topics:  Application Performance Management | Application Performance Management Software | Applications Management | Network Capacity | Network Infrastructure | Network Management | Network Performance | Network Performance Management Software | Network Traffic Analysis | Network Traffic Management | Networking | Service Level Management | WAN

WHITE PAPER - Unplanned business disruptions come at a high cost.  In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning.
Posted: November 3, 2011 | Published: November 3, 2011


Topics:  Business Continuity Planning | Data Center Management | Desktop Management | Desktop Virtualization | Disaster Recovery | Operating System Virtualization | Service Level Management | Workstations

WHITE PAPER - This paper aims to explore the role and relevance of organisations in a future defined by economic uncertainty, changing workforce demographics, globalisation and rapid developments in social and business technologies.
Posted: October 24, 2011 | Published: June 15, 2010


Topics:  Economic Environment | Service Level Management

WHITE PAPER - As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high quality IT services and cost efficiencies, to demonstrate delivered business value, and to increase IT-to-business alignment or integration.
Posted: October 24, 2011 | Published: June 28, 2010


Topics:  ITIL | Service Level Management

WHITE PAPER - The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
Posted: June 17, 2011 | Published: June 17, 2011


Topics:  Application Development | Budgeting | Change Management | IT Infrastructure | IT Management | IT Service Management | ITIL | Service Level Management

WHITE PAPER - The Oracle Grid computing architecture features many powerful techniques that improve energy efficiency and data center productivity.
Posted: June 3, 2011 | Published: January 1, 2010


Topics:  Capacity Planning | Database Administration | Energy Efficiency | Grid Computing | High Availability | Server Virtualization | Service Level Management | SLA