WHITE PAPER - Access this white paper to learn how host technology has evolved and how to take advantage of these changes. This essential white paper will help you pick the right products for your organization and understand your users’ needs.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  Data Center Design | Data Center Management | Downtime | High Availability | IT Best Practices | IT Management | IT Managers | Terminal Emulation Software

WHITE PAPER - Access this resource to discover the ways that application performance management (APM) creates an agile IT environment that offers measurable benefits, including improved end-user satisfaction, increased efficiency, and greater support of business objectives.
Posted: May 8, 2012 | Published: May 1, 2012


Topics:  Application Performance Management | Application Performance Management Software | Business IT Alignment | Business Management | Business Process Management | Business Process Management Software | CIOs | IT Management | IT Managers

WHITE PAPER - Access this resource to uncover best practices for motivating, managing, and leading virtual teams. Discover the importance of minimizing feelings of disconnection, tips on handling the inevitable obstacles distance brings, how to successfully close a project, and more.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  IT Management | IT Managers | Mobile Workers | Project Management | Project Portfolio Management | Virtual Offices

WHITE PAPER - Access the resource to discover the 5 stages of an effective IT risk mitigation program, the 5 components of efficiently managing IT risks and 5 questions to ponder when assessing risk solutions.
Posted: May 4, 2012 | Published: October 1, 2011


Topics:  Business IT Alignment | CIOs | IT Management | IT Managers | Risk Assessment | Risk Management

WHITE PAPER - Through this white paper learn how the dynamic of project management is changing thanks to web conferencing. With between 60-70% of all employees now mobile, discover tips for improving project management strategies, and how to manage a mobile workforce.  
Posted: May 3, 2012 | Published: May 1, 2011


Topics:  Business IT Alignment | Business Process Management | Collaboration | IT Managers | Mobile Workers | Project Management | Web Conferencing Services

WHITE PAPER - This 2012 IT skills and salary report analyzes the responses of over 9,500 IT pros to explore the relationship between training, salary, and an employee’s sense of professional satisfaction. Find out which jobs pay the most and which employees are the most satisfied.
Posted: April 30, 2012 | Published: April 30, 2012


Topics:  Careers | IT Departments | IT Industry | IT Management | IT Managers | IT Workforce | Salaries and Wages | Training

WHITE PAPER - Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: April 26, 2012 | Published: September 1, 2011


Topics:  Business Process Management | Business Process Outsourcing | CIOs | IT Management | IT Management Services | IT Managers | IT Outsourcing Services | IT Service Management

WHITE PAPER - Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.
Posted: April 26, 2012 | Published: November 1, 2011


Topics:  Business Process Management | Data Center Management | IT Management | IT Management Services | IT Managers | SLA Management Services | Systems Management | Systems Management Services

WHITE PAPER - This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals.
Posted: April 20, 2012 | Published: April 20, 2012


Topics:  Business Development | Business IT Alignment | Business Management | Business Process Management | Employee Monitoring | Employee Performance Management (EPM) | IT Best Practices | IT Departments | IT Industry | IT Management | IT Managers | IT Workforce

WHITE PAPER - This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  IT Agents | IT Best Practices | IT Departments | IT Governance | IT Management | IT Managers | IT Systems | Security Infrastructure

WHITE PAPER - How is Business Process Analysis (BPA) relevant to Project Managers (PM)? Discover what PMs need to understand about BPA to best leverage the knowledge that it provides. Find out how BPA recommendations can improve existing projects and help propose new projects.
Posted: April 11, 2012 | Published: April 11, 2012


Topics:  Business Intelligence | Business Process Automation | Business Process Management | Data Analytics | IT Management | IT Managers | Project Management

WHITE PAPER - This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business Management | Business of Information Technology | Business Process Automation | Business Process Management | Business Process Management Software | Business Service Management | IT Industry | IT Infrastructure | IT Management | IT Managers | IT Service Management | ITIL

WHITE PAPER - This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.
Posted: April 4, 2012 | Published: April 4, 2012


Topics:  Business IT Alignment | Business of Information Technology | Business Process Management | Business Service Management | IT Best Practices | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management | IT Services | ITIL

WHITE PAPER - Creating an accurate budget and schedule are essential for evaluating the progress and performance of your project. In this white paper, get tips for how you can develop and manage project baselines so that your projects are on time and within the budget.
Posted: March 8, 2012 | Published: March 8, 2012


Topics:  Budgeting | IT Management | IT Managers | IT Spending | Project Management | Project Portfolio Management

WHITE PAPER - Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality.
Posted: January 5, 2012 | Published: January 5, 2012


Topics:  Cloud Computing | Cloud Management | Infrastructure as a Service (IaaS) | IT Management | IT Managers | IT Spending | Platform as a service | Software as a Service