WHITE PAPER - Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.
Posted: May 14, 2012 | Published: September 30, 2011


Topics:  Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Applications Management | Business Service Management | Business Service Management Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Service Level Management

WHITE PAPER - Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks

WHITE PAPER - Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desks | Network Operations Centers

WHITE PAPER - This paper describes how Immidio Flex Profiles can help you address the challenges of managing Group Policy, Profiles, Folder redirection and more. Find out how you can keep user workspaces tidy with Immidio Flex Profiles, and reap additional benefits.
Posted: January 23, 2012 | Published: January 23, 2012


Topics:  Applications Management | Desktop Applications Management | Desktop Computer Support | Desktop Management | Group Policy | Help Desk Management | User Experience

WHITE PAPER - Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Processes | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | IT Services

WHITE PAPER - There are many free or inexpensive third-party tools available to help server and Active Directory administrators manage their environments. Learn about 5 free tools that are worth your time here.
Posted: September 30, 2011 | Published: September 30, 2011


Topics:  Help Desk Management | Help Desk Software | Troubleshooting | Windows 7 | Windows Server 2008 R2 | Windows XP

WHITE PAPER - Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Posted: May 18, 2011 | Published: May 18, 2011


Topics:  Contact Centers | Help Desk Management | Help Desks | Scripting | Scripting Languages | Service Creation | Service Creation Tools | Text Editors

WHITE PAPER - This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.
Posted: November 22, 2010 | Published: November 22, 2010


Topics:  Help Desk Management | Help Desks | Systems Management | Systems Management Services | Systems Management Software | Systems Testing | Testing | Troubleshooting

WHITE PAPER - There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
Posted: August 26, 2010 | Published: August 26, 2010


Topics:  Downtime | Help Desk Management | Help Desk Management Services | IT Management | IT Management Services

WHITE PAPER - Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.
Posted: January 25, 2010 | Published: January 25, 2010


Topics:  Active Directory | Applications Management | Applications Management Software | Help Desk Management | Help Desk Software | Windows 7 | Windows Server Software

WHITE PAPER - This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: November 6, 2009 | Published: November 5, 2009


Topics:  Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Technical Support Staff | Troubleshooting

WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management