WHITE PAPER - Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: May 21, 2012 | Published: May 1, 2012


Topics:  Business Management | Business Process Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | IT Management

WHITE PAPER - Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Gain access to HP’s support center website for helpful resources like software updates, diagnostic support tools and more.
Posted: May 16, 2012 | Published: May 10, 2012


Topics:  Customer Loyalty | Customer Satisfaction | Customer Service | Data Center Management | Data Centers | Software

WHITE PAPER - This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: May 16, 2012 | Published: November 1, 2011


Topics:  CRM | CRM Best Practices | Customer Service | Social Computing | Social Networking | Unstructured Data | Web 2.0 | Web Content Management

WHITE PAPER - This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices

WHITE PAPER - This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  B2B | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  Customer Service | Customer Support Software | Downtime | Hardware | High Availability | Security | Security Best Practices | Software | Virtualization Security

WHITE PAPER - Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | IT Best Practices | IT Management | IT Management Services | IT Service Management | Management Service Providers

WHITE PAPER - Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency.
Posted: April 27, 2012 | Published: April 27, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | Remote Network Management | Remote Support Services

WHITE PAPER - Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels.
Posted: April 27, 2012 | Published: April 27, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | Management Service Providers | Remote Computing | Remote Support Services

WHITE PAPER - Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: April 27, 2012 | Published: December 31, 2011


Topics:  CRM | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs | Retail Channels

WHITE PAPER - This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Content Analytics | CRM | CRM Analytics | CRM Analytics Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Service

WHITE PAPER - This paper outlines the five fundamentals for a successful FCR program.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Interaction Services | Customer Retention | Customer Service | Customer Service Best Practices

WHITE PAPER - Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks

WHITE PAPER - Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desks | Network Operations Centers