WHITE PAPER - Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - This white paper discusses the importance of brand management and provides tips for improving your branding strategy.
Posted: May 17, 2012 | Published: April 2, 2012


Topics:  Brand Loyalty | Branding | Content Management | CRM | Enterprise Information Management (EIM) | Enterprise Resource Management | Marketing

WHITE PAPER - This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: May 16, 2012 | Published: November 1, 2011


Topics:  CRM | CRM Best Practices | Customer Service | Social Computing | Social Networking | Unstructured Data | Web 2.0 | Web Content Management

WHITE PAPER - This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices

WHITE PAPER - This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  B2B | CRM | Customer Interaction Services | Customer Satisfaction | Customer Service | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: April 27, 2012 | Published: December 31, 2011


Topics:  CRM | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs | Retail Channels

WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

WHITE PAPER - This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Content Analytics | CRM | CRM Analytics | CRM Analytics Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Service

WHITE PAPER - Read this white paper and learn how to deliver modern user experiences to employees, customers and business partners.
Posted: April 24, 2012 | Published: April 24, 2012


Topics:  Business Process Management | Business Process Management Software | CRM | Enterprise Resource Management | ERP | Social Networking | Web 2.0

WHITE PAPER - Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
Posted: April 19, 2012 | Published: April 19, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | CRM Analytics Software | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Customer Service | Data Analytics | Data Management | Data Management Software

WHITE PAPER - This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | Customer Service Best Practices | Data Management | Sales | Sales Representatives

WHITE PAPER - This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Application Integration | Business Integration | CRM | CRM Analytics | Data Integration | Data Management | Data Migration | ERP | ERP Software | Information Management

WHITE PAPER - This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | Data Analytics | Data Management | Data Mining | Predictive Analytics

WHITE PAPER - This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Business Intelligence | Cloud Computing | Cloud CRM | Collaboration | CRM | CRM Software | Data Management | Web 2.0

WHITE PAPER - Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
Posted: April 12, 2012 | Published: April 12, 2012


Topics:  Accounting Software | Business Intelligence | CRM | CRM Analytics | CRM Software | Sales | Sales and Marketing Software | Sales Force Automation