VIDEOCAST - In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM).
Posted: February 7, 2012 | Premiered: February 6, 2012


Topics:  Call Center Management | Contact Center Management | CRM | CRM Software | Workforce Management Software | Workforce Planning

WHITE PAPER - This Economist Intelligence Unit report features results of a survey taken by 587 global market CEOs, CFOs, and CIOs on the shortage of talent for the demanding workforce.
Posted: February 2, 2012 | Published: January 27, 2012


Topics:  CEOs | CIOs | Employee Performance Management (EPM) | Human Resources Management | Recruiters | Recruiting Services | Talent Management | Workforce Management Software

WHITE PAPER - This Bloomberg Businessweek paper presents recent study results indicating: how mobility is changing enterprise applications, data and processes, with a particular focus on human resources; the challenges of implementing mobile device access to enterprise applications; and the business value expected and realized from enterprise mobility.
Posted: February 2, 2012 | Published: October 31, 2011


Topics:  Data Security | Enterprise Applications Software | Human Resources Management | Human Resources Software | Mobile Device Management | Mobile Workers | Workforce Management Software

WHITE PAPER - Download this white paper to discover how to unlock the full potential of your core operational systems and what to look for in your app development platform.
Posted: February 1, 2012 | Published: January 26, 2012


Topics:  Application Development | Application Development and Integration Services | Cloud Computing | Collaboration | Mobile Workers | SAP (Product) | Systems Integration | Workforce Management Software

WHITE PAPER - There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: January 31, 2012 | Published: January 24, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Software | Customer Service | Workforce Management Software

WHITE PAPER - Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks.
Posted: January 26, 2012 | Published: January 25, 2012


Topics:  Business Process Automation | Business Process Management | Business Processes | Mobile Workers | Workforce Management Software | Workforce Planning

EGUIDE - This guide provides tips and strategies for how to  narrow your workforce management (WFM) software search. Use the steps provided to make the selection process less overwhelming and come out with a platform that is a perfect fit for your enterprise.
Posted: January 24, 2012 | Published: January 24, 2012


Topics:  ERP | ERP Software | Manufacturing | Manufacturing Industry | Manufacturing Industry Organizations | Manufacturing Systems | Software Selection | Workforce Management Software

EGUIDE - This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy.
Posted: January 24, 2012 | Published: January 24, 2012


Topics:  Mobile Device Management | Mobile Workers | SaaS ERP | Software as a Service | Workforce Management Software

WHITE PAPER - Read this white paper to learn how to minize costs when implmenting a mobile workforce management system.
Posted: January 23, 2012 | Published: January 23, 2012


Topics:  Business Performance Management | Business Process Automation | Business Process Management | Workforce Management Software | Workforce Planning

WHITE PAPER - Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry.
Posted: January 23, 2012 | Published: January 23, 2012


Topics:  Business Process Automation | Business Process Management | Mobile Workers | Workforce Management Software | Workforce Planning

EGUIDE - Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform.
Posted: January 9, 2012 | Published: January 5, 2012


Topics:  Enterprise Systems | Mobile Device Management | Mobile Workers | SaaS ERP | Workforce Management Software

EGUIDE - The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
Posted: January 9, 2012 | Published: January 5, 2012


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Services | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | CRM | CRM Services | Workforce Management Software

ASSESSMENT TOOL - The following solution comparison checklist contains must-have requirements that you must consider as you compare vendors in your search for a leading human capital management (HCM) solution.
Posted: December 22, 2011 | Published: December 22, 2011


Topics:  ERP | Human Resources Management | Human Resources Service Providers | Human Resources Services | Payroll Services | Talent Management | Workforce Management Software | Workforce Planning

PRODUCT DEMO - In this video, discover the key to achieving this balance -- a software solution that helps you forecast and schedule your workforce using advanced optimization technology.
Posted: December 16, 2011 | Premiered: December 16, 2011


Topics:  Advanced Planning and Scheduling Software | ERP | Job Scheduling Software | Workforce Management Software | Workforce Planning

WHITE PAPER - Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.
Posted: December 16, 2011 | Published: December 16, 2011


Topics:  CRM | CRM Best Practices | CRM Services | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Workforce Management Software