VIDEOCAST - In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM). Posted: February 7, 2012 | Premiered: February 6, 2012
WHITE PAPER - This Economist Intelligence Unit report features results of a survey taken by 587 global market CEOs, CFOs, and CIOs on the shortage of talent for the demanding workforce. Posted: February 2, 2012 | Published: January 27, 2012
WHITE PAPER - This Bloomberg Businessweek paper presents recent study results indicating: how mobility is changing enterprise applications, data and processes, with a particular focus on human resources; the challenges of implementing mobile device access to enterprise applications; and the business value expected and realized from enterprise mobility. Posted: February 2, 2012 | Published: October 31, 2011
WHITE PAPER - Download this white paper to discover how to unlock the full potential of your core operational systems and what to look for in your app development platform. Posted: February 1, 2012 | Published: January 26, 2012
WHITE PAPER - There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. Posted: January 31, 2012 | Published: January 24, 2012
WHITE PAPER - Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks. Posted: January 26, 2012 | Published: January 25, 2012
EGUIDE - This guide provides tips and strategies for how to narrow your workforce management (WFM) software search. Use the steps provided to make the selection process less overwhelming and come out with a platform that is a perfect fit for your enterprise. Posted: January 24, 2012 | Published: January 24, 2012
EGUIDE - This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy. Posted: January 24, 2012 | Published: January 24, 2012
WHITE PAPER - Read this white paper to learn how to minize costs when implmenting a mobile workforce management system. Posted: January 23, 2012 | Published: January 23, 2012
WHITE PAPER - Read this white paper to learn the fundamentals and benefits of business process management (BPM), and how BPM systems work so well the mobile workforce management industry. Posted: January 23, 2012 | Published: January 23, 2012
EGUIDE - Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of workforce management (WFM) software and help position it as a core enterprise platform. Posted: January 9, 2012 | Published: January 5, 2012
EGUIDE - The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Posted: January 9, 2012 | Published: January 5, 2012
ASSESSMENT TOOL - The following solution comparison checklist contains must-have requirements that you must consider as you compare vendors in your search for a leading human capital management (HCM) solution. Posted: December 22, 2011 | Published: December 22, 2011
PRODUCT DEMO - In this video, discover the key to achieving this balance -- a software solution that helps you forecast and schedule your workforce using advanced optimization technology. Posted: December 16, 2011 | Premiered: December 16, 2011
WHITE PAPER - Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. Posted: December 16, 2011 | Published: December 16, 2011