ESSENTIAL GUIDE - This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies.
Posted: January 31, 2012 | Published: May 5, 2012


Topics:  Cloud Computing | Converged Networks | Data Centers | Ethernet Networks | Ethernet Protocols | Ethernet Switches | Network Architectures | Networking | Networking Hardware | Switching | Virtual Machine | Web 2.0

PRODUCT OVERVIEW - Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise.
Posted: January 26, 2012 | Published: January 26, 2012


Topics:  Collaboration | Data Centers | Mobile Workers | Network Architectures | Network Management | Network Monitoring | Videoconferences | Videoconferencing Software | Web 2.0

PRODUCT OVERVIEW - Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services.
Posted: January 26, 2012 | Published: January 26, 2012


Topics:  Data Center Networking | Data Centers | Network Appliances | Network Architectures | Network Design | Network Infrastructure | Network Management | Network Management Software | Network Monitoring | Network Monitoring Software | Network Performance | Network Security | Virtual Appliance | Web 2.0

VIRTUAL SEMINAR - See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results.
Posted: January 24, 2012 | Premiered: January 24, 2012


Topics:  Business Intelligence | Business Intelligence Software | Collaboration | CRM | CRM Analytics | Social Networking | Web 2.0

WHITE PAPER - Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
Posted: January 20, 2012 | Published: January 18, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM | CRM Best Practices | Customer Satisfaction | Customer Service | Messaging Software | Social Networking | Web 2.0

EGUIDE - Read this e-guide from our editorial team to learn five key steps to successful web content management (WCM) strategies and how to select a WCM system.
Posted: January 18, 2012 | Published: January 18, 2012


Topics:  Collaboration | Content Management | Enterprise Content Management | Web 2.0 | Web Content Management

WHITE PAPER - Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: January 16, 2012 | Published: January 16, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | eCommerce | Web 2.0 | Web Content Management

EGUIDE - Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.
Posted: January 12, 2012 | Published: January 12, 2012


Topics:  CRM | CRM Best Practices | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Web 2.0

WHITE PAPER - This paper outlines the techniques, and their associated benefits, of tag management to improve site performance.
Posted: January 9, 2012 | Published: December 23, 2011


Topics:  Systems Management | Web 2.0 | Web Development Tools | Web Hosting | Web Services | Web Services Management | Web Site Administration | Web Site Design | Web Site Design Services | Web Site Monitoring | Web Site Monitoring Software

ANALYST REPORT - This paper by Forrester Research Inc. highlights the seven C's of web content management (WCM) and outlines how to start thinking of WCM as more than just managing content.
Posted: January 6, 2012 | Published: January 6, 2012


Topics:  Collaboration | Content Management | Web 2.0 | Web Content Management

WHITE PAPER - Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Posted: January 5, 2012 | Published: January 4, 2012


Topics:  Business Intelligence | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Retention | Data Analytics | Social Networking | Web 2.0

WHITE PAPER - Read the findings of an independent study by AIIM to gain valuable insight into enterprise 2.0 and how it's being used in today's businesses.
Posted: January 1, 2012 | Published: December 29, 2011


Topics:  Content Management | Content Management Systems | Enterprise Content Management | Social Networking | Web 2.0 | Web Content Management

WHITE PAPER - This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management.
Posted: January 1, 2012 | Published: December 29, 2011


Topics:  Content Management | Content Management Software | Customer Interaction Services | Enterprise Content Management | Web 2.0 | Web Content Management

WEBCAST - Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.
Posted: December 19, 2011 | Premiered: December 16, 2011


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Integration | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | eCommerce | eCommerce Software | Online Marketing | Sales | Sales and Marketing Software | Web 2.0

WHITE PAPER - In this white paper, learn about Microsoft Office 365 for small businesses -- a set of web-enabled tools that let you access your email, documents, contacts, and calendars from virtually anywhere, on almost any device.
Posted: December 8, 2011 | Published: December 8, 2011


Topics:  Collaboration | Communications Software | Communications Systems | Microsoft Office | Small Businesses | Web 2.0