CASE STUDY - Check out this case study to learn how a network infrastructure solutions provider used SIP enablement and Unified Communications to minimize costs, increase productivity, and expand their global reach.
Posted: April 16, 2012 | Published: January 31, 2012


Topics:  Data Management | Network Infrastructure | Networking | SIP | Telecommunications Infrastructure | Telecommunications Networks | Telephony Systems | Unified Messaging | Unified Messaging Systems | VPN

CASE STUDY - Discover the solution a city council used when redesigning its switching and telephony infrastructure that helped them support remote workers. Learn how they improved services and obtained substantial cost savings at the same time.
Posted: February 27, 2012 | Published: October 31, 2010


Topics:  Converged Networks | IP Telephony | Network Architectures | Network Design | Network Infrastructure | Network Security | Networking | Networking Hardware | Remote Offices | Remote Users | Switches | Switching | Telephony Systems

WHITE PAPER - Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
Posted: September 29, 2011 | Published: September 29, 2011


Topics:  Communications Systems | Instant Messaging | PSTN | SIP | Telecom Provisioning | Telephony Systems

WHITE PAPER - This whitepaper, aimed strategic decision makers, will discuss how you can reduce telephony costs, maximize your ROI and improve your business collaboration and communication activities.
Posted: July 11, 2011 | Published: August 10, 2010


Topics:  Collaboration | Communications Networks | Communications Software | Communications Systems | IP | IP Telephony | Telephony Systems

EBOOK - The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Posted: May 4, 2010 | Published: May 4, 2010


Topics:  Call Center Management | Call Center Software | Call Centers | Cloud Computing | Contact Center Software | Contact Centers | Contact Management | CRM | Software as a Service | TCO | Telephony Systems

WHITE PAPER - As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
Posted: May 26, 2009 | Published: May 26, 2009


Topics:  Cloud Computing | Collaboration | Instant Messaging | Instant Messaging Software | RSS | SaaS ERP | Software as a Service | Telephony Systems | Unified Messaging | Unified Messaging Systems | Web 2.0 | Wikis