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	10 Tech Skills That Are Heading the Way of the Dinosaur – 2012 sponsored by Global Knowledge WHITE PAPER - What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more. Posted: January 30, 2012 \| Published: January 30, 2012 Topics: Careers \| COBOL \| Email \| IT Industry \| IT Workforce \| Technical Support Staff \| Training

	Top 10 Most Overlooked Causes of Trouble in a Cisco Network sponsored by Global Knowledge WHITE PAPER - This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. Posted: November 6, 2009 \| Published: November 5, 2009 Topics: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Technical Support Staff \| Troubleshooting

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