IT BRIEFING - There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.
Posted: May 21, 2012 | Published: May 21, 2012


Topics:  Blogs | Collaboration | Communications Systems | Contact Management | Social Computing | Social Networking | Web Services

IT BRIEFING - CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.
Posted: May 17, 2012 | Published: May 14, 2012


Topics:  Boards of Directors | Careers | CEOs | CIOs | Compliance Audits | Data Centers | Management Training | Mergers and Acquisitions | Mobile Device Management | Outsourcing | Security | Social Computing | Social Networking | Strategic Planning | Surveys

WHITE PAPER - This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: May 16, 2012 | Published: November 1, 2011


Topics:  CRM | CRM Best Practices | Customer Service | Social Computing | Social Networking | Unstructured Data | Web 2.0 | Web Content Management

EZINE - This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: May 16, 2012 | Published: May 16, 2012


Topics:  CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Service | Customer Service Best Practices | Data Analytics | Social Computing | Social Networking | Web 2.0

PRESENTATION - David Cotterill, head of innovation at the Department for Work & Pensions (DWP), explains how he using social media to help drive innovation in this short presentation.
Posted: May 1, 2012 | Published: April 25, 2012


Topics:  Business Development | Business Process Automation | CIOs | Government Agencies (non-U.S.) | Management Change | Public Sector | Social Computing | Social Networking

WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

WHITE PAPER - While many are out of work and eager to find jobs, organizations are having trouble finding the right candidates for the jobs they're hiring for. This white paper discusses how leveraging social networking technologies can improve the recruitment process and ensure the right applicants are sought out and hired.
Posted: April 26, 2012 | Published: March 9, 2011


Topics:  Applicant Tracking | Human Resources Management | Recruiters | Recruiting Services | Social Computing | Social Networking | Talent Management

VIDEO - Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.
Posted: April 23, 2012 | Premiered: April 23, 2012


Topics:  Cloud CRM | Collaborative Applications Software | CRM | CRM Hosting | CRM Software | Mobile CRM | SAP (Product) | Social Computing | Software as a Service

ANALYST REPORT - Organisations can earn an incremental ROI of 241 percent by using big data technology to examine large and complex data sets, according to this report from Nucleus Research.
Posted: April 5, 2012 | Published: April 5, 2012


Topics:  Business Intelligence | Data Analytics | ROI | Social Computing | Social Networking

WHITE PAPER - Read this white paper to learn how financial services firms can leverage social channels to better understand changing customer needs and interaction styles, develop products and services that address those changes, and create marketing campaigns that target these customers.
Posted: March 27, 2012 | Published: December 31, 2010


Topics:  Banking Industry | CRM | CRM Software | Financial Services Industry | Mobile CRM | SAP (Product) | Social Computing | Social Networking

BROCHURE - The Summit covers your top I&O issues and technologies, including cloud computing, virtualization, achieving operational excellence with limited resources, aligning I&O to business goals and more. Improve your technology, people and processes to deliver faster and more agile IT services at lower cost.
Posted: March 6, 2012 | Published: March 2, 2012


Topics:  Business IT Alignment | Cloud Computing | Cloud Management | Cloud Security | IT Management | IT Managers | Social Computing | Virtual Machine | Virtualization Security

WHITE PAPER - Check out this white paper to discover how to set the stage for social media success - learn how to gauge risk vs. reward in social media, discover how to update your compliance strategy to include social media, receive best practices for staying on top of archiving regulations and more.
Posted: March 1, 2012 | Published: March 1, 2012


Topics:  Compliance Audits | Compliance Best Practices | Data Auditing | Data Loss Prevention (DLP) | Data Management | Data Recovery | Data Security | Data Storage | Social Computing | Social Networking

PRESENTATION TRANSCRIPT - Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: February 6, 2012 | Published: February 6, 2012


Topics:  Application Integration | Cloud Computing | Cloud Management | Data Integration | Middleware | NetWeaver | SAP (Product) | Social Computing | Software as a Service | Web Services

VIDEO - The business value of social and mobile apps can now be harnessed by organizations who are already using SAP applications for their core operations. View this brief video explanation to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data.
Posted: January 31, 2012 | Premiered: January 31, 2012


Topics:  Application Integration | Cloud Computing | Cloud Management | Data Integration | Middleware | NetWeaver | SAP (Product) | Social Computing | Software as a Service | Web Services

IT BRIEFING - Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
Posted: January 23, 2012 | Published: January 23, 2012


Topics:  Analytic Applications Software | CIOs | Cloud Computing | Data Analytics | Data Security | Platform as a service | Security | Social Computing | Social Networking