WHITE PAPER - Read this brief white paper to learn about the benefits your peers are enjoying by expanding their cloud integration, such as faster application provisioning, higher service levels, improved business relationships, and more.
Posted: January 25, 2012 | Published: January 25, 2012


Topics:  Application Development | Applications Management | Cloud Computing | Cloud Management | Infrastructure Management | Integrated Development Environments | Service Level Management

PODCAST - If you haven’t already moved to the cloud, it’s time to consider doing so. The global cloud computing market is predicted to increase dramatically. Yet while the pressure is on to join the massive rush to the cloud, doing so without thoughtful planning can create problems. Learn how cloud planning and design can lead to greater success.
Posted: January 13, 2012 | Premiered: January 13, 2012


Topics:  Cloud Computing | Cloud Management | Cloud Security | Design Verification | Service Level Management

WHITE PAPER - This white paper reveals common negative perceptions of IT and discusses 4 key metrics that can provide you with greater insight into your resource consumption. Learn how to make use of this information to align your budget and resources with critical business requirements.
Posted: January 13, 2012 | Published: November 1, 2011


Topics:  Applications Management | Budgeting | Business IT Alignment | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | Service Level Management

WHITE PAPER - Access this white paper to learn how to identify server monitoring solutions that can easily adapt availability and service quality measures for a myriad of server configurations.
Posted: January 5, 2012 | Published: January 5, 2012


Topics:  IT Management | IT Management Services | IT Managers | IT Service Centers | IT Service Management | IT Services | Server Management | Server Software | Service Level Management

WHITE PAPER - While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Process Management | Business Processes | IT Service Centers | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - IT managers today are pushed to the edge dealing with minimal resources and disparate platforms. Read the white paper and learn how organizations can ease the load on their administrators by adopting IBM Systems Director, a unified platform that optimizes and automates IT systems to enhance agility and visibility.
Posted: January 4, 2012 | Published: December 31, 2011


Topics:  Data Center Infrastructure Efficiency | Data Center Management | Downtime | High Availability | IT Infrastructure | IT Management | IT Managers | IT Systems | Server Management | Server Virtualization | Service Level Management | Systems Management

WHITE PAPER - In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: December 23, 2011 | Published: December 23, 2011


Topics:  Change Management | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Centers | IT Service Management | IT Services | Service Level Management

WHITE PAPER - Access this resource for insights to help ease the transformation from service desk to service management, including the 4 requirements for an effective IT Service Management (ITSM) platform, how to develop a holistic governance framework to minimize compliance costs, and the underlying principles of the newest version of ITIL (ITIL V3).
Posted: December 21, 2011 | Published: December 21, 2011


Topics:  Asset Management Services | Change Management | Compliance Best Practices | Compliance reporting software | Configuration Management | IT Service Management | IT Services | ITIL | Service Level Management | Service Process Optimization Software

WHITE PAPER - Learn about unifying PC lifecycle management and IT service management, and how your service catalog, configuration management database (CMDB), and service level management (SLM) comprise the 3-legged stool that establishes IT as a strategic business partner.
Posted: December 21, 2011 | Published: December 21, 2011


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Configuration Management | Infrastructure Management | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - This white paper explains how the concept of IT-as-a-Service emerged over time and offers exclusive advice to help organizations embrace it. Find out how the cloud fits into the service landscape and discover the essential building blocks required to enable this new IT model.
Posted: December 13, 2011 | Published: September 1, 2011


Topics:  Cloud Computing | Data Center Management | IT Management | IT Managers | ITIL | Private Cloud | Public Cloud | Service Level Management

WEBCAST - IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
Posted: December 8, 2011 | Premiered: December 8, 2011


Topics:  Business Process Management | Customer Satisfaction | Customer Service | IT Service Management | ITIL | Service Level Management | SLA | SLA Management Services

WHITE PAPER - The increased use of outsourcing and cloud computing coupled with the rising complexity of internal services have all made the ability to manage IT services—both those provided in-house and outsourced—central to business success. Inside this white paper, learn how to effectively manage IT services for optimal business support.
Posted: December 8, 2011 | Published: December 8, 2011


Topics:  Cloud Computing | Cloud Management | IT Service Management | Metrics | Outsourcing | Service Level Management | SLA | SLA Management Services

WEBCAST - The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: December 8, 2011 | Premiered: December 8, 2011


Topics:  Change Management | Customer Retention | Customer Satisfaction | IT Service Management | ITIL | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.
Posted: December 8, 2011 | Published: December 7, 2011


Topics:  Customer Retention | Customer Satisfaction | IT Service Management | Metrics | Productivity | Service Level Management | SLA | SLA Management Services

WHITE PAPER - Considering implementing cloud?  See how other companies have approached cloud with the results of this IBM Academy of Technology survey. 
Posted: November 15, 2011 | Published: November 15, 2011


Topics:  Cloud Computing | Cloud Management | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | Service Level Management