EZINE - This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.
Posted: May 21, 2012 | Published: May 22, 2012


Topics:  Compliance Software | Consumer Market | Disaster Recovery | Retail Channels | Software | Software Development Life-Cycles | Software Development Tools | Software Implementation

WHITE PAPER - Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
Posted: April 27, 2012 | Published: December 31, 2011


Topics:  CRM | Customer Data Integration | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Loyalty Programs | Retail Channels

WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

WHITE PAPER - Mobile applications and devices have galvanized the retail industry. Read this white paper to learn about the business challenges, opportunities, organizational inhibitors, and technology enablers for retail industry mobility. Find recommendations for keeping the consumer at the center of your mobile strategy.
Posted: March 27, 2012 | Published: September 30, 2011


Topics:  Application Development | Consumer Applications Software | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Retail Channels

CASE STUDY - Discover how Apperian’s EASE assisted one retail company with the deployment and management of applications.
Posted: February 24, 2012 | Published: February 24, 2012


Topics:  Application Deployment | Application Development | Application Development and Integration Services | Application Hosting | Application Monitoring | Application Outsourcing | Application Performance Management | Application Security | Applications Management | Cloud Computing | Cloud Management | Cloud Security | Customer Self-Service | Customer Service | Retail Channels | Tablet PC

IT BRIEFING - European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Posted: January 17, 2012 | Published: January 17, 2012


Topics:  eCommerce | eCommerce Services | eCommerce Software | European Union | Online Marketing | Online Payments | Online Shopping | Retail Channels | Retail Trade Industry | Sales | Sales Channels

WHITE PAPER - Retail, like virtually all other industries, is awash with stories about the emergence of cloud computing. Much hasbeen written about the ability to remove cost or to greatly speed up implementations.
Posted: October 21, 2011 | Published: August 18, 2010


Topics:  Cloud Computing | Retail Channels | SaaS business intelligence