WHITE PAPER - Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
Posted: November 21, 2011 | Published: November 21, 2011


Topics:  Business Intelligence | CRM | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Data Management Software | Data Analytics | Data Quality | Data Stewardship

WHITE PAPER - Find out how to prevent ISPs from confusing your legitimate messages with spam and ensure that your emails are promply delivered. Review the top ten reasons you need an email delivery service to guarantee the success of your email program.
Posted: January 2, 2012 | Published: December 23, 2011


Topics:  Campaign Management | Campaign Management Software | CRM | Customer Service Best Practices | Customer Support Software | Marketing | Spam

WHITE PAPER - A new approach to Business Process Management (BPM) is the use of BPM and SOA together in a layering strategy. This white paper explores the BPM layered concept and offers a case study of how ABN AMRO, one of the world's largest financial institutions, has benefited from its deployment.
Posted: December 21, 2009 | Published: January 1, 2008


Topics:  Business Management | Business Models | Business Process Management | Business Process Modeling | Business Processes | Oracle (Product) | Productivity | SOA

VIRTUAL SEMINAR - This virtual guide delves into the tools and practices you need to deal with today's social customer.
Posted: April 30, 2012 | Premiered: April 30, 2012


Topics:  CRM | Mobile CRM | Sales | Sales and Marketing Software | Sales Channels | Sales Force Automation | Sales Representatives | Social Networking

EZINE - In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.
Posted: December 12, 2011 | Published: December 12, 2011


Topics:  Business Management | Business Systems | Cloud Computing | Storage Hardware | Storage Security | Training Software

WHITE PAPER - Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data.
Posted: March 23, 2012 | Published: March 23, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | Customer Data Management | Customer Retention | Customer Service | Data Analytics | Data Collection | GIS Software

WHITE PAPER - This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: March 22, 2012 | Published: March 22, 2012


Topics:  CRM | CRM Best Practices | Customer Interaction Services | Customer Satisfaction | Customer Service | Customer Service Best Practices | Mobile CRM | Web 2.0

WHITE PAPER - Improve productivity and customer service with a lean approach to manufacturing. Read this white paper to learn how ERP works with lean to identify value and non-value components with your SAP system to give you a competitive edge.
Posted: April 25, 2007 | Published: April 1, 2007


Topics:  Business Intelligence | CRM | Customer Service | Distribution Centers | ERP | ERP Software | Just-In-Time | Manufacturing Industry | Manufacturing Software | Supplier Relationship Management | Supply Chains | Warehouse Management

WHITE PAPER - Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
Posted: February 4, 2008 | Published: January 1, 2007


Topics:  Budgeting | Business IT Alignment | Business Process Management | CRM | ERP Software | Project Management | ROI | Strategic Planning

IT BRIEFING - This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.
Posted: December 1, 2011 | Published: December 1, 2011


Topics:  Budgeting | Business Development | Business of Information Technology | Business Processes | CIOs | Cloud Archive | Cloud Backup | Cloud Computing | Cloud CRM | Cloud Management | Cloud Security | Cloud Storage | Cloud Storage Strategy | ROI

WEBCAST - Are you considering updating from Exchange 2003 to Exchange 2010 but are not sure of the best way to do so? In this webcast, review recommended processes for upgrading from Exchange 2003 to Exchange Server 2010. Discover common pitfalls you may experience during the upgrade process.
Posted: December 13, 2010 | Premiered: December 13, 2010


Topics:  Application Development | Best Practices | Business Management | Email Management | Software Best Practices

WHITE PAPER - This resource presents a data center infrastructure transformation and modernization solution using a patent-pending, detailed approach to help you draw up an effective plan to create a standardized, highly automated hosting environment, able to support your organization’s business goals.
Posted: October 10, 2011 | Published: October 10, 2011


Topics:  Business Continuity Planning | Business IT Alignment | Business Management | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | IT Management | IT Management Services

EBOOK - Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: October 19, 2011 | Published: October 17, 2011


Topics:  CRM | Customer Interaction Services | Customer Service | Social Networking | Web 2.0 | Web Content Management

WHITE PAPER - The objective of this paper from Business Objects, an SAP company, is to provide insight into what issues are unique to data migration projects and to offer advice on how to best approach them.
Posted: February 10, 2009 | Published: February 10, 2009


Topics:  CRM | Data Governance | Data Integration | Data Migration | Data Quality | Metadata | SAP (Product)

WHITE PAPER - Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Posted: March 27, 2012 | Published: March 27, 2012


Topics:  Call Center Management | Call Center Software | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | CRM Software | IP Contact Centers | IVR | SAP (Product)