WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

IT BRIEFING - European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Posted: January 17, 2012 | Published: January 17, 2012


Topics:  eCommerce | eCommerce Services | eCommerce Software | European Union | Online Marketing | Online Payments | Online Shopping | Retail Channels | Retail Trade Industry | Sales | Sales Channels

WHITE PAPER - This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Posted: July 23, 2010 | Published: July 23, 2010


Topics:  CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | eCommerce | eCommerce Services | eCommerce Software | Online Shopping