WHITE PAPER - Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value.
Posted: April 24, 2012 | Published: April 24, 2012


Topics:  Data Analytics | Employee Performance Management (EPM) | Human Resources Management | Metrics | Workforce Planning

WHITE PAPER - This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: February 2, 2012 | Published: January 27, 2012


Topics:  Business Performance Management | Business Processes | Human Resources Management | Human Resources Software | Metrics

ESSENTIAL GUIDE - Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board.
Posted: February 1, 2012 | Published: September 5, 2011


Topics:  CIOs | Data Analytics | Data Management | Data Visualization | Data Warehouses | Information Management | Knowledge Management | Leadership | Metrics | Productivity | Search Engines | Training

WHITE PAPER - One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: January 26, 2009 | Published: January 26, 2009


Topics:  Best Practices | Call Center Management | Call Center Services | Call Centers | Customer Service | Metrics