WEBCAST - Access this informative webcast to uncover an innovation resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management (ITSM) strategy that integrates dev and ops teams to promote collaboration through an method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.
Posted: May 22, 2012 | Premiered: May 1, 2012


Topics:  Business IT Alignment | Business Management | Business Process Management | CIOs | IT Departments | IT Management | IT Service Management

WHITE PAPER - The right Executive Dashboard can be one of the most catalytic investments an enterprise makes, if you chose the right one. Access this informative white paper to discover who is using Executive Dashboard and why, what design points every CIO should consider, the financial benefits those using Executive Dashboard are witnessing, and more.
Posted: May 17, 2012 | Published: May 1, 2012


Topics:  Business Intelligence | Business IT Alignment | Business Management | Business Process Management | Dashboards | IT Best Practices | IT Management | IT Service Management

WHITE PAPER - The SAP Solution Manager upgrade will provide Federal-Mogul’s SAP Competency Center the tools to improve the company’s system monitoring capabilities and increase its value to the business.
Posted: May 14, 2012 | Published: December 31, 2011


Topics:  Application Monitoring | Application Performance Management | Applications Management | IT Infrastructure | IT Management | IT Service Management | Systems Management | Systems Management Software

WEBCAST - This essential resource uncovers the key management challenges enterprises face when monitoring, managing and optimizing service delivery across virtual and cloud environments. View an exclusive demonstration of an integrated, policy-based platform that can automate and simplify management tasks.
Posted: May 9, 2012 | Premiered: May 9, 2012


Topics:  Cloud Computing | Cloud Management | Infrastructure Management | IT Service Management | Server Virtualization | Workload Automation

WHITE PAPER - This white paper highlights the benefits of leveraging a cloud management system that seamlessly integrates with your service catalog to accelerate service delivery times. Learn how this platform simplifies cloud infrastructure with automation and tight synchronization with the CMDB.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  Cloud Computing | Cloud Management | IT Service Management | Private Cloud | Server Virtualization | Service Level Management | Workload Automation

VIDEOCAST - Watch this video to learn how one business was able to improve service delivery, monitoring and tracking by taking advantage of a new cloud system. Review the benefits they experienced, including improved supply chain management and faster service development.
Posted: May 9, 2012 | Premiered: May 9, 2012


Topics:  Cloud Computing | Cloud Management | IT Service Management | IT Services | Product Management | Supply Chain Automation | Supply Chain Management

EBRIEF - In this expert e-brief discover the answers to every CIOs top change management questions. Uncover strategies for keeping up with the rapid pace of change management, how much of the change management process should be automated, how to speed up the change management process to keep pace with business demands, and much more.
Posted: May 8, 2012 | Published: May 1, 2012


Topics:  Business IT Alignment | Business Management | Business Performance Management | Business Process Management | Change Management | CIOs | IT Management | IT Managers | IT Service Management

VIDEO - This video discusses how one non-for-profit organization set out to improve the way they delivered services to users. Learn how the cloud helped them to cost-effectively achieve this goal and enabled them to provide significant advantages to their customers.
Posted: May 8, 2012 | Premiered: May 8, 2012


Topics:  Cloud Computing | IT Service Management | Supply Chain Automation | Supply Chain Intelligence | Supply Chain Management | Supply Chain Software

WEBCAST - Access this brief webcast to discover an innovative new IT Service Management software (ITSM) designed to enable enterprises to quickly recognize, respond to, and resolve ITSM issues through automation and end-to-end visibility – as well as identify potential problems and resolve them before they affect the business.
Posted: May 8, 2012 | Premiered: May 8, 2012


Topics:  Business IT Alignment | Business Management | Business Performance Management Software | Business Process Automation Software | Business Process Management | Business Process Management Software | IT Management | IT Managers | IT Service Centers | IT Service Management

VIDEO - This concise video discusses one organization's positive experience with cloud computing solutions. Discover how they were able to leverage an infrastructure as a service (IaaS) model to deliver value-added services to their users and accelerate business growth.
Posted: May 8, 2012 | Premiered: May 8, 2012


Topics:  Cloud Computing | Cloud CRM | Cloud Management | Data Center Infrastructure Efficiency | Data Center Management | Infrastructure as a Service (IaaS) | IT Service Management

WHITE PAPER - Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
Posted: May 7, 2012 | Published: September 1, 2011


Topics:  Application Performance Management | Cloud Computing | Cloud Management | IT Management | IT Management Services | IT Service Management | IT Services

WHITE PAPER - Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | IT Best Practices | IT Management | IT Management Services | IT Service Management | Management Service Providers

WHITE PAPER - IT environments are becoming increasingly complex as trends like cloud computing, virtualization and mobility gain traction. Utilizing a lead service provider (LSP) approach can free up IT and let external, highly skilled experts handle issues. Read this white paper to learn more about how this new IT strategy can benefit your business.
Posted: May 1, 2012 | Published: March 1, 2012


Topics:  Cloud Computing | Customer Support Software | IT Management | IT Service Management | IT Systems | User Experience | Vendors

WHITE PAPER - Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: May 1, 2012 | Published: April 30, 2012


Topics:  Application Development | Application Life-Cycle Management | Application Performance Management | Applications Management | IT Service Management | IT Services

EGUIDE - Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Cloud Computing | Cloud CRM | Cloud Management | Customer Loyalty | Customer Satisfaction | Customer Service | Infrastructure as a Service (IaaS) | IT Service Management | Private Cloud | Private cloud computing | Public Cloud | Public cloud computing | Service Level Management