WEBCAST - Access this brief webcast to discover an innovative new IT Service Management software (ITSM) designed to enable enterprises to quickly recognize, respond to, and resolve ITSM issues through automation and end-to-end visibility – as well as identify potential problems and resolve them before they affect the business.
Posted: May 8, 2012 | Premiered: May 8, 2012


Topics:  Business IT Alignment | Business Management | Business Performance Management Software | Business Process Automation Software | Business Process Management | Business Process Management Software | IT Management | IT Managers | IT Service Centers | IT Service Management

WEBCAST - Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: January 5, 2012 | Premiered: September 22, 2011


Topics:  Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Management | IT Management Services | IT Managers | IT Service Centers | IT Service Management | IT Services

WHITE PAPER - While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
Posted: January 4, 2012 | Published: January 4, 2012


Topics:  Business IT Alignment | Business Process Management | Business Processes | IT Service Centers | IT Service Management | IT Services | ITIL | Service Level Management

WHITE PAPER - This resource explores how consolidating your data center assets can help lower overall IT costs while successfully managing risks. Discover the top benefits of consolidation.
Posted: November 9, 2011 | Published: November 9, 2011


Topics:  Data Center Management | Data Centers | IT Management | IT Service Centers | Network Best Practices | Network Convergence | Systems Management

WHITE PAPER - In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: October 24, 2011 | Published: January 31, 2011


Topics:  IT Best Practices | IT Management | IT Management Services | IT Service Centers | IT Service Management | IT Services

WHITE PAPER - The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: October 24, 2011 | Published: February 2, 2011


Topics:  IT Service Centers | IT Services | IT Systems | IT Workforce

CASE STUDY - This essential resource details how one IT services industry organization employed a converged infrastructure to realize more cost-effective cloud-based managed IT services for offshore clients.
Posted: October 21, 2011 | Published: October 21, 2011


Topics:  Converged Networks | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | IT Service Centers | IT Services

WHITE PAPER - The G-Cloud, Government Applications Store and Data Centre Consolidation Phase 2 programme started on 5 October 2009 and will run till 12 February 2010. The programme comprises seven workstrands and a Programme Office function.
Posted: October 21, 2011 | Published: February 7, 2011


Topics:  IT Outsourcing Services | IT Service Centers | IT Service Management | IT Services

WHITE PAPER - Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level.
Posted: October 21, 2011 | Published: February 15, 2011


Topics:  IT Best Practices | IT Consulting Services | IT Industry | IT Management | IT Service Centers

WHITE PAPER - This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: October 20, 2011 | Published: March 15, 2011


Topics:  IT Agents | IT Consulting Services | IT Industry | IT Service Centers | IT Workforce