WHITE PAPER - Effective IT service delivery is critical for any business to run smoothly, however, many organizations are finding that this can be challenging in a cloud environment. This white paper offers key tips on how to overcome this issue and ensure optimal performance of your IT environment by leveraging new, advanced service assurance solutions.
Posted: May 7, 2012 | Published: September 1, 2011


Topics:  Application Performance Management | Cloud Computing | Cloud Management | IT Management | IT Management Services | IT Service Management | IT Services

WHITE PAPER - Success in the IT world requires the ability to exceed customer expectations on a regular basis, and, oftentimes, achieving this goal means enlisting the help of a modern service assurance strategy. Read this white paper to learn about the application capabilities a service assurance system should include and how you can implement one today.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Application Performance Management | Business Service Management | IT Management | IT Management Services

WHITE PAPER - Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | IT Best Practices | IT Management | IT Management Services | IT Service Management | Management Service Providers

WHITE PAPER - This comprehensive white paper discusses the tools you need for assessing the health of your organization’s IT in real-time. Read on to discover how predictive analytics plus real-time service models are combined for powerful metric abilities for analyzing and preventing IT disasters.
Posted: May 1, 2012 | Published: April 19, 2012


Topics:  Application Deployment | Application Development | Application Life-Cycle Management | Application Monitoring | Application Performance Management | IT Management | IT Management Services | Model Driven Architecture | Predictive Analytics

VIDEO - This brief video highlights the benefits of enterprise mobility for IT management. Watch now to learn how you can monitor application lifecycle performance from an iPad or check up on your IT operations from your smartphone.
Posted: May 1, 2012 | Premiered: May 1, 2012


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Application Monitoring | Application Monitoring Software | IT Management | IT Management Services | Mobile Device Management | Mobile Device Management Software

EZINE - This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.
Posted: April 30, 2012 | Published: May 1, 2012


Topics:  Communications Networks | Communications Systems | Governments | IT Management | IT Management Services | Networking | Open Source | Public Sector

VIDEO - This exclusive interview with Sr. Systems Manager of Blue Cross Blue Shield Florida, Victor Miller, discusses how Blue Cross Blue Sheild optimized their development and operations with a system that improves collaboration between the teams.
Posted: April 27, 2012 | Premiered: April 27, 2012


Topics:  Application Development | Application Performance Management Software | Health Care Industry | Infrastructure Management | IT Management | IT Management Services

WHITE PAPER - Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: April 26, 2012 | Published: September 1, 2011


Topics:  Business Process Management | Business Process Outsourcing | CIOs | IT Management | IT Management Services | IT Managers | IT Outsourcing Services | IT Service Management

WHITE PAPER - Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.
Posted: April 26, 2012 | Published: November 1, 2011


Topics:  Business Process Management | Data Center Management | IT Management | IT Management Services | IT Managers | SLA Management Services | Systems Management | Systems Management Services

WHITE PAPER - Access today’s cheat sheet to discover top strategies on how you can improve the efficiency of your systems management environment and become more productive.
Posted: April 2, 2012 | Published: March 30, 2012


Topics:  CIOs | IT Management | IT Management Services | Systems Implementation | Systems Management

WEBCAST - This talk covers, through a series of examples, how data centre infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
Posted: March 20, 2012 | Premiered: March 20, 2012


Topics:  Data Center Design | Data Center Infrastructure Efficiency | Data Center Management | Data Centers | IT Management | IT Management Services | Software Development Tools

WEBCAST - Gartner Events On Demand offers instant access to multimedia sessions from Gartner Events around the world.
Posted: March 1, 2012 | Premiered: March 1, 2012


Topics:  Careers | IT Management | IT Management Services

CASE STUDY - This resource explores how one organization reduced the administration of their printing services while increasing performance, output quality and reducing costs by switching over to HP printing systems.
Posted: February 20, 2012 | Published: February 20, 2012


Topics:  Data Center Management | Data Centers | IT Management | IT Management Services | Print Management | Print Management Services | Printers

WHITE PAPER - This resource divides the data center management tools into four distinct subsets and provides definitions and examples of each. Learn how you can determine which physical infrastructure management tools are needed to operate a data center.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Data Center Management | Data Centers | IT Management | IT Management Services | Software Configuration Management | Software Maintenance

WHITE PAPER - The Microsoft workstyle is changing. The old desktop computer is being replaced by the digital generation and fast-paced, tech-savvy devices. Access this resource to learn about the new Microsoft workstyle, which promotes anywhere connection, intelligent infrastructure, cloud management and multiple Windows-based devices.
Posted: February 1, 2012 | Published: February 1, 2012


Topics:  IT Management | IT Management Services | Systems Implementation | Systems Management | Windows 7 | Workstations