WHITE PAPER - Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum  needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals.
Posted: April 13, 2012 | Published: April 13, 2012


Topics:  Best Practices | CIOs | IT Auditing | IT Best Practices | IT Infrastructure | IT Management | IT Service Management | IT Systems | ITIL

VIRTUAL SEMINAR - In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons.
Posted: November 15, 2011 | Premiered: November 15, 2011


Topics:  Cybersecurity | GARP | IT Auditing | Privacy Rights

WHITE PAPER - As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
Posted: May 27, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Service Management | IT Auditing | IT Departments | IT Management | IT Managers | IT Service Management | ITIL | Security Best Practices | Security Managers