WHITE PAPER - Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: May 21, 2012 | Published: May 1, 2012


Topics:  Business Management | Business Process Management | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | IT Management

WHITE PAPER - Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  Consumer Market | Customer Service Best Practices | ERP | Inventory Management | Inventory Management Software | Service Level Management | Supply Chain Management

EZINE - This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Posted: May 16, 2012 | Published: May 16, 2012


Topics:  CRM | CRM Best Practices | CRM Services | Customer Loyalty | Customer Retention | Customer Service | Customer Service Best Practices | Data Analytics | Social Computing | Social Networking | Web 2.0

WHITE PAPER - This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices

WHITE PAPER - Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
Posted: May 7, 2012 | Published: May 7, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | IT Best Practices | IT Management | IT Management Services | IT Service Management | Management Service Providers

WHITE PAPER - Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency.
Posted: April 27, 2012 | Published: April 27, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | Remote Network Management | Remote Support Services

WHITE PAPER - Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels.
Posted: April 27, 2012 | Published: April 27, 2012


Topics:  Channel Management | Channel Management Software | Customer Service | Customer Service Best Practices | Management Service Providers | Remote Computing | Remote Support Services

WHITE PAPER - Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | CRM Best Practices | Customer Service Best Practices

EBOOK - This paper discusses using predictive analytics to improve customer satisfaction.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - This paper outlines the five fundamentals for a successful FCR program.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Call Center Management | Call Center Services | Call Centers | Customer Interaction Services | Customer Retention | Customer Service | Customer Service Best Practices

WHITE PAPER - Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks

WHITE PAPER - Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: April 25, 2012 | Published: April 24, 2012


Topics:  Channel Management | Customer Service | Customer Service Best Practices | Help Desk Management | Help Desk Management Services | Help Desks | Network Operations Centers

WHITE PAPER - This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | Customer Service Best Practices | Data Management | Sales | Sales Representatives

WEBCAST - This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).
Posted: April 2, 2012 | Premiered: April 2, 2012


Topics:  CRM | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices