CASE STUDY - In this case study, learn how a wholesale supplier used BlackBerry Enterprise Server to create a custom app to help their users find the right hardware needed to complete their daily jobs.
Posted: April 6, 2012 | Published: April 6, 2012


Topics:  Application Deployment | Application Development | Application Integration | Application Performance Management | Application Security | Application Server Hardware | Application Server Software | Application Service Providers | Applications Management | Customer Self-Service | Customer Service | Mobile Device Management | Mobile Workers | Smart Phones

WHITE PAPER - This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: March 20, 2012 | Published: March 20, 2012


Topics:  CRM | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service | Mobile CRM | Social Networking | Web 2.0

ANALYST REPORT - This Gartner analyst report reviews top IVR products and examines the strengths and weaknesses of each.
Posted: March 13, 2012 | Published: August 9, 2011


Topics:  Call Center Software | CRM | CRM Software | Customer Satisfaction | Customer Self-Service | Customer Service | IVR | Voice Communications Software

WHITE PAPER - This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: March 13, 2012 | Published: March 13, 2012


Topics:  Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Customer Support Software | IVR | Voice Communications Software

EGUIDE - Read this SearchCRM.com e-guide to gain a better understanding of building a multichannel contact center and eight tips for enhancing the customer service in your contact center.
Posted: February 24, 2012 | Published: February 24, 2012


Topics:  Call Centers | Contact Center Management | Contact Center Software | CRM | Customer Self-Service | Customer Service | Web 2.0

CASE STUDY - Discover how Apperian’s EASE assisted one retail company with the deployment and management of applications.
Posted: February 24, 2012 | Published: February 24, 2012


Topics:  Application Deployment | Application Development | Application Development and Integration Services | Application Hosting | Application Monitoring | Application Outsourcing | Application Performance Management | Application Security | Applications Management | Cloud Computing | Cloud Management | Cloud Security | Customer Self-Service | Customer Service | Retail Channels | Tablet PC

CASE STUDY - Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.
Posted: February 10, 2012 | Published: February 10, 2012


Topics:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | Customer Service Best Practices | Disaster Recovery | MPLS | SIP

WHITE PAPER - This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers.
Posted: August 1, 2011 | Published: July 29, 2011


Topics:  Customer Retention | Customer Satisfaction | Customer Self-Service | Enterprise Content Management | Enterprise Content Management Software | PeopleSoft (Product) | Web Content Management | Web Page Publishing Software

WHITE PAPER - This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Posted: July 23, 2010 | Published: July 23, 2010


Topics:  CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service | eCommerce | eCommerce Services | eCommerce Software | Online Shopping

VIDEO - Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: April 5, 2010 | Premiered: April 5, 2010


Topics:  Business Intelligence | CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Self-Service | Customer Service | Social Networking | Web 2.0

WHITE PAPER - The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: June 10, 2009 | Published: January 8, 2009


Topics:  CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Economic Environment