EZINE - In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Posted: March 20, 2012 | Published: March 20, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Services | Contact Center Workforce Management | Contact Centers | CRM | CRM Best Practices | Customer Data Management | Customer Loyalty | Customer Satisfaction