IT BRIEFING - This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: May 21, 2012 | Published: November 24, 2010


Topics:  CRM | CRM Analytics | CRM Software | ERP | ERP Software | Internet Explorer | Microsoft Certificate Programs | Microsoft Excel | Microsoft Exchange | Microsoft Exchange Server 2010 | Microsoft Hyper-V | Microsoft Office | Microsoft Office XP | Microsoft Outlook | Microsoft SQL Server 2008 R2 | Microsoft System Center | Microsoft Virtual Server | Server Software | Windows | Windows 7 | Windows Azure | Windows Server Software | Windows XP

WHITE PAPER - This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: May 15, 2012 | Published: May 15, 2012


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Services | Contact Center Software | Contact Centers | CRM | CRM Best Practices | CRM Software | Customer Service | Customer Service Best Practices

WHITE PAPER - SAPinsider PROFILES magazine recently talked with Davis Bennett, Vice President of the Solution Delivery Center at SAP Consulting North America, about how SAP’s Rapid Deployment Solutions are creating a whole new way of driving value for SAP customers.
Posted: May 15, 2012 | Published: March 31, 2012


Topics:  Application Deployment | Application Integration | CRM Software | ERP Software | SAP (Product) | Software Implementation | Software Installation | Software Project Management

WHITE PAPER - Read this paper to learn how to put analytical insight, up-to-date product, customer and market information, and real-time collaboration capabilities into the hands of your salespeople while they're in the field and on-the-go with mobile customer relationship management (CRM) software.
Posted: May 11, 2012 | Published: November 30, 2011


Topics:  CRM Analytics | CRM Software | Customer Data Management | Mobile CRM

EGUIDE - This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
Posted: May 10, 2012 | Published: May 10, 2012


Topics:  CRM | CRM Software | Customer Service | Mobile CRM | Mobile Device Management | Smart Phones | Tablet PC

EGUIDE - This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Customer Interaction Services | Customer Retention | Customer Satisfaction | Customer Service

EGUIDE - This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas.
Posted: May 9, 2012 | Published: May 9, 2012


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Sales | Sales and Marketing Software | Sales Force Automation | Sales Representatives | Tablet PC

ANALYST REPORT - Nucleus Research assesses Microsoft’s plans to extend  and develop the Microsoft Dynamics CRM platform.
Posted: May 1, 2012 | Published: May 1, 2012


Topics:  Business Intelligence | Cloud Computing | CRM | CRM Software | Mobile CRM | SQL Server

WHITE PAPER - Retail consumers can now research purchases online and access customer support via social networking sites, and disgruntled consumers can now shop around on the Web and on mobile devices. Read this white paper to learn more about the drastically changing world of retail.
Posted: April 26, 2012 | Published: June 30, 2011


Topics:  CRM | CRM Best Practices | CRM Software | Mobile CRM | Online Shopping | Retail Channels | SAP (Product) | Social Computing

WEBCAST - In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more.
Posted: April 25, 2012 | Premiered: April 25, 2012


Topics:  Business Intelligence | CRM | CRM Software | Marketing | Sales | Sales Force Automation | Sales Representatives

WEBCAST - Watch this webcast as Forrester's Scott Santucci explores the new sales paradigm and discusses how businesses must alter their selling models. Also discover what the real value of a sales force is today, what today's sales person looks like and what a 'selling system' is and how it helps increase the productivity of the sales person of the future.
Posted: April 25, 2012 | Premiered: April 25, 2012


Topics:  CRM | CRM Software | Sales and Marketing Software | Sales Force Automation | Sales Order Management | Sales Representatives | Supply Chain Management

VIDEO - Hear from Brent Leary of CRM Essentials on his thoughts of SAP Sales OnDemand and its benefit to SAP current and prospective customers. Designed for the way you sell today, SAP Sales OnDemand gives you what's needed to work smarter, sell better, and win more.
Posted: April 23, 2012 | Premiered: April 23, 2012


Topics:  Cloud CRM | Collaborative Applications Software | CRM | CRM Hosting | CRM Software | Mobile CRM | SAP (Product) | Social Computing | Software as a Service

WHITE PAPER - This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | Customer Service Best Practices | Data Management | Sales | Sales Representatives

WHITE PAPER - This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Business Intelligence | Cloud Computing | Cloud CRM | Collaboration | CRM | CRM Software | Data Management | Web 2.0

WHITE PAPER - Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
Posted: April 12, 2012 | Published: April 12, 2012


Topics:  Accounting Software | Business Intelligence | CRM | CRM Analytics | CRM Software | Sales | Sales and Marketing Software | Sales Force Automation