IT BRIEFING - This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy.
Posted: May 21, 2012 | Published: November 24, 2010


Topics:  CRM | CRM Analytics | CRM Software | ERP | ERP Software | Internet Explorer | Microsoft Certificate Programs | Microsoft Excel | Microsoft Exchange | Microsoft Exchange Server 2010 | Microsoft Hyper-V | Microsoft Office | Microsoft Office XP | Microsoft Outlook | Microsoft SQL Server 2008 R2 | Microsoft System Center | Microsoft Virtual Server | Server Software | Windows | Windows 7 | Windows Azure | Windows Server Software | Windows XP

WHITE PAPER - Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
Posted: May 18, 2012 | Published: May 1, 2012


Topics:  CRM | CRM Analytics | CRM Best Practices | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices

WHITE PAPER - Read this paper to learn how to put analytical insight, up-to-date product, customer and market information, and real-time collaboration capabilities into the hands of your salespeople while they're in the field and on-the-go with mobile customer relationship management (CRM) software.
Posted: May 11, 2012 | Published: November 30, 2011


Topics:  CRM Analytics | CRM Software | Customer Data Management | Mobile CRM

WHITE PAPER - Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Call Center Management | Call Center Services | Call Centers | Contact Center Management | Contact Centers | CRM Analytics | CRM Best Practices | Customer Service Best Practices

WHITE PAPER - This paper discusses first contact resolution and the offerings for measuring success with FCR.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Call Center Management | Call Center Services | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | CRM Analytics | CRM Analytics Software

EBOOK - This paper discusses using predictive analytics to improve customer satisfaction.
Posted: April 26, 2012 | Published: April 26, 2012


Topics:  Call Center Management | Call Centers | Contact Center Management | Contact Center Software | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Customer Service Best Practices

WHITE PAPER - This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: April 25, 2012 | Published: April 25, 2012


Topics:  Content Analytics | CRM | CRM Analytics | CRM Analytics Software | Customer Interaction Services | Customer Loyalty | Customer Retention | Customer Service

CASE STUDY - The Cincinnati Zoo is a shining example of how analytics and business intelligence (BI) can be used to derive valuable insight on your customers and turn it into smarter and better decisions. This case study shows how the zoo capitalized on a BI and analytics platform to increase revenue across all facets of its operation.
Posted: April 19, 2012 | Published: April 19, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM Analytics | Customer Data Integration | Customer Data Management | Customer Retention | Data Analytics | Data Management | Information Management

WHITE PAPER - Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
Posted: April 19, 2012 | Published: April 19, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | CRM Analytics Software | Customer Data Integration | Customer Data Management | Customer Loyalty | Customer Retention | Customer Service | Data Analytics | Data Management | Data Management Software

WHITE PAPER - This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: April 18, 2012 | Published: April 18, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Best Practices | CRM Software | Customer Data Integration | Customer Data Management | Customer Service | Customer Service Best Practices | Data Management | Sales | Sales Representatives

WHITE PAPER - This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Application Integration | Business Integration | CRM | CRM Analytics | Data Integration | Data Management | Data Migration | ERP | ERP Software | Information Management

WHITE PAPER - This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
Posted: April 16, 2012 | Published: April 16, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | Data Analytics | Data Management | Data Mining | Predictive Analytics

WHITE PAPER - Read this paper and learn how SAP Sales OnDemand provides the solution that sales people need to win in today’s environment.
Posted: April 12, 2012 | Published: April 12, 2012


Topics:  Accounting Software | Business Intelligence | CRM | CRM Analytics | CRM Software | Sales | Sales and Marketing Software | Sales Force Automation

WHITE PAPER - Read this white paper to learn about a software suite that easily shares business intelligence (BI) and customer relation ship management (CRM) data throughout your business, is designed to grow with you, and is customized to suit your specific needs.
Posted: March 30, 2012 | Published: March 30, 2012


Topics:  Business Intelligence | Business Intelligence Software | CRM | CRM Analytics | Data Analytics | Data Collection | ERP | ERP Software | Financial Management | Financial Reporting | Financial reporting software | Financial Statements | Sales Order Management | Sales Orders

WHITE PAPER - Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data.
Posted: March 23, 2012 | Published: March 23, 2012


Topics:  Business Intelligence | CRM | CRM Analytics | CRM Analytics Software | Customer Data Management | Customer Retention | Customer Service | Data Analytics | Data Collection | GIS Software