EDITORIAL RESOURCE GUIDE - In this expert E-Guide, brought to you by SearchDataCenter.com and BMC, you will discover best practices for comprehensive and cost-effective mainframe management, maintenance and upgrading. Explore cost-effective mainframe upgrades and gain insight into approaches essential for adding flexibility to today's mainframe applications.
Posted: July 17, 2009 | Published: July 17, 2009


Topics:  Data Center Infrastructure Efficiency | Data Center Management | Data Center Power Management | IT Best Practices | Mainframe Server Hardware | Power Consumption Monitoring | Server Management | Software Licensing | Virtual Machine Migration

WHITE PAPER - The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | IT Best Practices | Service Level Management

WHITE PAPER - IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and...
Posted: June 15, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Customer Satisfaction | Downtime | IT Best Practices | IT Governance | IT Infrastructure | IT Service Management | ITIL | Knowledge Management | Operational Metrics (Systems)