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Remote Access Software sponsored by Citrix Online - GotoAssist
Reports on Remote Access Software published by Citrix Online - GotoAssist
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Increase First Contact Resolution: The Key to Superior Support
sponsored by Citrix Online - GotoAssist

WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
Posted: July 2, 2008 | Premiered: July 2, 2008

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Topics:  Customer Satisfaction | Remote Access Security | Remote Access Software | Remote Computing | Remote Office Connectivity | ROI
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
sponsored by Citrix Online - GotoAssist

WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
Posted: July 2, 2008 | Premiered: January 1, 2008

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Topics:  Best Practices | Customer Satisfaction | IT Service Management | Remote Access Protocols | Remote Access Software | Remote Computing
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