IT Service Management: IT documents offered by Citrix Online

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IT Service Management sponsored by Citrix Online - GotoAssist


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	How Does Your IT Help Desk Measure Up? sponsored by Citrix Online - GotoAssist WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent. Posted: July 2, 2008 \| Published: June 1, 2006 Topics: Best Practices \| Business IT Alignment \| Change Management \| CRM \| IT Service Management

	IT Leadership Strategy: How to Provide World-Class Help Desk Support sponsored by Citrix Online - GotoAssist WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. Posted: July 2, 2008 \| Premiered: July 2, 2008 Topics: IT Service Management \| Remote Support Services \| ROI

	The Strategic Role of IT Culture in Business Performance sponsored by Citrix Online - GotoAssist WEBCAST - In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. Posted: July 2, 2008 \| Premiered: July 1, 2008 Topics: Best Practices \| Business IT Alignment \| Change Management \| Human Resources Management \| IT Service Management \| Recruiting Services

	Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services sponsored by Citrix Online - GotoAssist WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Posted: July 2, 2008 \| Premiered: January 1, 2008 Topics: Best Practices \| Customer Satisfaction \| IT Service Management \| Remote Access Protocols \| Remote Access Software \| Remote Computing


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