Customer Satisfaction: IT documents offered by Citrix Online

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Customer Satisfaction sponsored by Citrix Online - GotoAssist


Reports on Customer Satisfaction published by Citrix Online - GotoAssist

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MORE GENERAL: Customer Service

MORE SPECIFIC: Churn | Customer Loyalty


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	How to Calculate the ROI of Remote Support sponsored by Citrix Online - GotoAssist WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. Posted: July 2, 2008 \| Published: January 1, 2007 Topics: Customer Satisfaction \| Help Desk Management \| Help Desk Software \| Remote Support Services \| ROI

	Increase First Contact Resolution: The Key to Superior Support sponsored by Citrix Online - GotoAssist WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. Posted: July 2, 2008 \| Premiered: July 2, 2008 Topics: Customer Satisfaction \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Office Connectivity \| ROI

	Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services sponsored by Citrix Online - GotoAssist WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Posted: July 2, 2008 \| Premiered: January 1, 2008 Topics: Best Practices \| Customer Satisfaction \| IT Service Management \| Remote Access Protocols \| Remote Access Software \| Remote Computing

	Best Practices for Remote Support and Services sponsored by Citrix Online - GotoAssist CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. Posted: July 2, 2008 \| Published: June 25, 2006 Topics: Call Center Management \| Customer Satisfaction \| Remote Support Services \| Web Services


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