In March 2009, CA commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). CA Wily APM manages the performance and availability of critical Web-based and composite applications and also manages the service quality of end user transactions in real time. This study illustrates the financial impact of moving from multiple, automated point-solutions, along with manually intensive effort, to a global, highly automated testing and monitoring solution.

In conducting in-depth interviews with four existing customers, Forrester found that these organizations achieved significant benefits, some easily measured for this ROI study and others that are equally valuable but that we could not quantify. Specifically, the benefits fall into the following categories:

1. Reduced application support and operations team costs
2. Productivity gains for application developers
3. Reduced IT help desk costs
4. Removed cost of other monitoring solutions
5. Greater revenue assurance and enhancement
6. Better end customer experiences
7. Improved end-to-end transaction monitoring, performance, and stability

Read this report to see the full discussion of the study's findings.