DescriptionWinner of four consecutive annual Users Choice Awards, Astute Solutions is
the leading provider of vertically-focused consumer interaction solutions,
helping companies leverage Internet and telephony solutions to create a
completely integrated customer relationship and information management
solution. Through our core offering, the PowerCenterT suite of products,
Astute delivers flexible contact center management solutions with deep
functionality that improves speed-of-response, data collection, agent
efficiency, and customer visibility. PowerCenter, provides companies a
consumer response database system that tracks, logs, and responds to inbound
inquiries, comments and complaints while providing online access to product,
company, and customer information. Our solutions support actionable
workflow; handle root cause analysis, consumer feedback, and order
processing; provide robust, analytical reporting; and enable unified
communications. The result is a unified system to track all consumer touch
points (letter, fax, email, chat, and voice), more efficient agents, and
more satisfied, loyal customers.
Our customers include many of the world's finest brands: The Coca Cola
Company, Nationwide, Bath and Body Works, McDonald's, Sara Lee, Nestle,
Olive Garden, Scott's, Georgia-Pacific, Michelin, L'Oreal, Toro, Hormel,
Kroger, Walgreens, British Airways, GlaxoSmithKline, and Kraft.
